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18275

Using Virtual Ticket Dashboards to Monitor Your Business

I spend a lot of time working one-on-one with customers who use the Workgroups 2010 software suite. Oftentimes this work includes making recommendations on how to set up the system, training customers on its use, and even putting together custom solutions specific to their business. Throughout the process of working with customers I learn a lot in respect to what they want to get out of system, and often find them asking, "How can I best use Workgroups 2010 to manage and monitor my business?"

Fri, Feb 19 2010 12:26 PM

18222

On Reporting and Surprises in Virtual Ticket 2010

Workgroups 2010 is now released, and I'm pretty excited about all the new features in it…especially when I get to hear how they are helping customers in their work and, in some cases, upon learning that they are using them in ways we never anticipated. Take reporting, for example…

Fri, Feb 19 2010 12:26 PM

18142

Document Management Gets Easier in Virtual Ticket 2010

As you may have noticed, Workgroups 2010 has been released. Our engineering department has added a lot of new features that have ignited quite a bit of buzz among the customers who have already taken a look. There is one feature in particular that has me (and those who have seen it) especially excited: the new Document Organizer feature.

Fri, Feb 19 2010 12:25 PM