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17753

Using Virtual Ticket to Give Your Customers Real-Time Status Updates in Twitter

Hi. My name is Ken Valley, and I've been with MetaCommunications for more than two years. In my time here, I've been a part of Professional Services, assisting customers with implementing our suite of products, as well as driving some of the training to get new users started with our applications. I've also used Twitter, a microblog service, for about 9 months, and during that time I've seen it grow exponentially.

Fri, Aug 07 2009 2:35 PM

Author: kvalley

17702

Building Blocks – Creating File System Folders from within Virtual Ticket

For those of you who don't yet know me, I'm Justin Bierman and I've been with MetaCommunications for nearly a decade providing support, training, and authoring the monthly Support Newsletter. As I've watched our products grow and mature over the years, I've been consistently impressed by how customers extend and enhance the core functionality of the products in creative ways. One of today's support calls reminded me of a very simple yet powerful enhancement anyone can build into their Virtual Ticket solution. But first, a little background:

Fri, Aug 07 2009 2:35 PM

Author: jbierman

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