My name is Chad Reed, and I have been leading the Professional Services group at MetaCommunications for about 4 years. My background is in software development, so I tend to focus on the nuts and bolts of what applications can do-- particularly that which is beneficial for most users on a daily basis. Over the last 4 years I've noticed that the one thing that affects most users of Virtual Ticket is how they find and interact with the data recorded in the system. This is accomplished through three primary mechanisms: Finds, Custom Queries, and MS SQL Server Reports ("Reports").
These mechanisms constitute a progression from simple-to-implement to increasingly-sophisticated. As you work your way through them, you'll draw on increasing levels of technical expertise...but you will also reap increasing benefits from your system. I'll explore each method for finding information below.