Feature Spotlight: Office 2007 Support
Support for Microsoft Office 2007 has been added in the most recent releases of Workgroups. This means that in addition to supporting older .doc, .xls. and .ppt files, newer .docx, .xlsx and .pptx files are supported and can be thumbnailed in Virtual Ticket and Digital Storage Manager databases without making any changes to file type settings in the database.
For more information visit:
http://developer.metacommunications.com/kb/16363
Q&A with Technical Support: Separate Maintenance Plans
Should I set up separate SQL maintenance plans to cover my full and transaction log backups?
Our documentation currently describes a method that uses one maintenance plan to do all backups and maintenance but contains multiple procedures scheduled throughout the day and requires multiple file cleanup tasks. An alternative method exists which uses two maintenance plans but requires less scheduled tasks during the day. Full details of this alternative method can be reviewed in knowledge base article 16362.
For more information visit:
http://developer.metacommunications.com/kb/16362
Smart Tip of the Month: Posting Status from Virtual Ticket to Twitter
Blogger Chris Brogan recently posted a list of 50 ideas business can use with Twitter. Expanding upon Mr. Brogan's blog, we thought it might be useful to have Virtual Ticket automatically post what people are working on to a team or corporate Twitter account. This can be an excellent way for teams to casually stay informed of what one another is doing, or even for keeping customers informed of the progression of their projects. By incorporating the solution in Knowledge Base Article 16361 Virtual Ticket can automatically post tweets to Twitter via the Twitter API when records are added, updated or otherwise modified in Virtual Ticket according to the criteria you define.
For more information visit:
http://developer.metacommunications.com/kb/16361
Additional Resources: SQL Query Examples
Earlier in this edition, we discussed setting up maintenance plans in Microsoft SQL Server. Should you ever be in need of help with your MS SQL backups, TechRepublic has numerous articles related to SQL server with issues, solutions, and additional tools for backing up your databases. Also, the MetaCommunications Server Installation Guide provides step-by-step instructions for setting up your own MS SQL Server maintenance plans.
For more information visit:
http://search.techrepublic.com.com/search/sql+backup.html
Knowledge Builder
New articles this month
16361 - Sending Status Info to Twitter from Virtual Ticket
This article provides an example of how to send status updates from Virtual Ticket to Twitter.
http://developer.metacommunications.com/kb/16361
16362 - Setting up Separate Maintenance Plans for Full and Transaction Log SQL Backups
This article describes how to set up separate SQL maintenance plans to cover both full and transaction log database backups.
http://developer.metacommunications.com/kb/16362
16363 - Thumbnailing Microsoft Office 2007 Files
This article describes what is required for Microsoft Office 2007 files to be thumbnailed in Virtual Ticket or Digital Storage Manager.
http://developer.metacommunications.com/kb/16363
16364 - Configuring Image Portal to Connect to a SQL Server Instance With an Underscore In It's Name
This article describes how to configure the Image Portal to connect to a Microsoft SQL Server instance that has an underscore in the instance name.
http://developer.metacommunications.com/kb/16364
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support@meta-comm.com